Effective Date: July 23, 2026

Company Name: 12Twelve Utility ("we," "us," or "our")

Website: www.12twelveutility.com

Our Commitment to Accessibility

12Twelve Utility is committed to ensuring digital accessibility for all users, including individuals with disabilities. We strive to continually improve the user experience for everyone and apply the relevant accessibility standards to make our energy brokerage services, rate comparisons, and online tools as accessible and usable as possible.

Standards and Guidelines

To help us make the 12Twelve Utility website a positive experience for everyone, we aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines outline best practices for making web content accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Measures Taken to Support Accessibility

12Twelve Utility implements the following measures to foster digital accessibility across our platform:

• Keyboard Navigation: Designing site structure and interactive elements so that users can navigate pages using standard keyboard controls.

• Text Alternatives & Contrast: Including descriptive alt text for non-text content (such as images and graphics) and maintaining sufficient color contrast for text legibility.

• Clear Page Hierarchy: Utilizing structured headings, lists, and semantic HTML markup to facilitate screen reader navigation.

• Accessible Forms: Ensuring contact forms, quote requests, and utility bill upload tools are clearly labeled and accessible to assistive technologies.

• Ongoing Evaluation: Periodically testing our digital features and making improvements based on accessibility evaluations and user feedback.

Limitations and Known Issues

Despite our efforts to ensure all pages and content on 12Twelve Utility are fully accessible, some content or third-party features may not yet meet the highest accessibility standards. This may occur due to technical limitations or because we rely on third-party tools (such as embedded energy supplier widgets or PDF bill viewers) that are outside our direct control. We actively work with vendors to encourage accessible design across all integrated platforms.

Feedback and Assistance

We welcome your feedback on the accessibility of the 12Twelve Utility website. If you encounter accessibility barriers, need assistance accessing any part of our site, or require information in an alternative format to compare energy plans or request a quote, please contact us:

• Phone: 972-439-4283

• Email: admin@12twelveutility.com

• Business Hours: Monday – Friday, 9:00 AM – 4:00 PM CST

When contacting us, please describe the specific web page or feature you were attempting to access and the nature of the issue so we can address it promptly.