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Privacy Policy

Effective Date: July 23, 2026

Company Name: 12Twelve Utility ("we," "us," or "our")

Website: www.12twelveutility.com

1. Introduction

Welcome to 12Twelve Utility. We respect your privacy and are committed to protecting your personal information. As an energy brokerage company, we help residential and commercial clients navigate energy markets, compare rates, and secure competitive electricity and natural gas plans.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our brokerage services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect information that identifies, relates to, describes, references, or can be linked to a particular consumer or device ("personal information"). Depending on how you interact with 12Twelve Utility, we may collect the following categories of information:

  • Personal Identifiers: Name, postal address, email address, telephone number, and account username or password (if applicable).

  • Business Information (for Commercial Clients): Company name, business address, tax ID, and authorized representative details.

  • Energy Consumption & Utility Data: Utility account numbers, meter numbers, historical energy usage data (kWh/therms), current energy provider details, and copies of utility bills shared to facilitate quote generation and switching.

  • Financial & Transaction Information: Bank account or payment details if processing direct fees, though billing is often handled directly through third-party energy suppliers.

  • Technical & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses collected via cookies and tracking technologies.

3. How We Collect Information

We gather information through various methods, including:

  • Directly from You: When you fill out contact forms, request a quote, sign up for our newsletter, upload a utility bill, or speak with our energy advisors over the phone.

  • From Third Parties: From energy suppliers, utility companies (with your authorization), or marketing partners who help us connect with prospective clients.

  • Automatically: Through cookies, web beacons, and analytical tools as you navigate our website.

4. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Providing Brokerage Services: Analyzing your energy usage, procuring custom price quotes from competitive energy suppliers, and managing your energy contract selection.

  • Customer Communication: Responding to inquiries, sending service updates, providing requested rate comparisons, and managing customer support.

  • Account Management: Setting up and maintaining your client profile and fulfilling contractual obligations.

  • Marketing & Promotions: Sending promotional offers, market updates, or newsletters about energy savings (you may opt out at any time).

  • Website Improvement: Monitoring website performance, fixing bugs, analyzing user behavior, and improving our digital tools.

  • Legal & Compliance: Complying with applicable laws, regulations, industry standards, and defending or exercising legal rights.

5. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

  • Energy Suppliers & Providers: To secure custom quotes and transition your service, we must share your contact details, service address, and utility/usage data with licensed retail energy suppliers.

  • Service Providers & Vendors: We work with third-party vendors who assist us with IT infrastructure, customer relationship management (CRM) software, payment processing, email delivery, and data analytics. These partners are bound by confidentiality obligations.

  • Legal Obligations & Protection: We may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of our clients or others.

  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal data to unrelated third-party data brokers for cross-context behavioral advertising.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

7. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements, and to assist with ongoing energy contract renewals and account management.

9. Your Privacy Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct inaccurate or incomplete information.

  • Deletion: The right to request the deletion of your personal data, subject to certain legal exceptions.

  • Opt-Out of Marketing: The right to unsubscribe from promotional emails by clicking the "Unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

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